Telegraph Rd Clinic News

27/Oct/2020

Wishing you a safe and happy ANZAC day!

Make sure you have enough scripts to cover you over the ANZAC weekend. Don’t forget to continue social distancing measures during this weekend and keep yourself and your families safe.

Our Clinic will be closed over the weekend
Saturday April the 25th – CLOSED
Sunday April the 26th- CLOSED
Monday April the 27th – 6.00am – 8.30pm

In case of an emergency call 000
The following arrangements are in place for your care:
National Home Doctor Services – 13 SICK or 13 74 25

Kind Regards,
Telegraph Road Clinic


27/Oct/2020

 

 

 

 

 

IMPORTANT INFORMATION REGARDING CORONAVIRUS

Newsletter Number 2   19/4/2020

 

Dear Valued Patients,

The practice would like to thank you all for your patience during these difficult times. For everyone’s safety we are required to telephone screen all appointments to identify anyone who may be infectious to other patients and staff. We appreciate that this can be frustrating with longer telephone waiting times, however it is necessary at present.

The clinic wishes to reassure everyone that we are available to manage your healthcare needs and have put in place measures to ensure your safety when you attend the practice. We have strict social distancing policies and cleaning/hygiene practices. We are continuing to run our separate clinic in the adjacent tenancy for any patients with infectious symptoms.

The practice has expanded our telehealth [telephone] consultation service. All Australians are now eligible for telehealth services until the end of September [when the Government will review the funding]. The practice bulk bills all telephone consultations and appointments can be made for telephone consultations via reception or our online booking platforms. For problems requiring physical examination we again reassure you all that it is safe to attend the clinic.

The practice also thanks you for your patience as we endeavour to efficiently vaccinate our patient population for Influenza. We have been running dedicated vaccine clinics at off peak times, prioritizing the most vulnerable. We only receive a limited supply of Government funded influenza vaccine with each order, which is the main factor which limits the speed at which we can immunise our community.

Testing for Coronavirus

The Queensland Government has expanded the testing recommendations for COVID 19 to include any person in Brisbane with fever or respiratory tract infection.

REMINDER REGARDING THE CHANGES THAT THE PRACTICE HAS ADOPTED TO DEAL WITH THE CORONAVIRUS PANDEMIC

Appointment Booking

In order to protect the health of our vulnerable patients and staff the practice has introduced some screening questions at the time of telephone bookings. These questions will relate to whether the patient has any respiratory tract infection symptoms or satisfies any of the travel / occupational [healthcare worker] or COVID 19 contact criteria that would make them a suspect case. Our online booking platforms [Hot Doc / Appointuit] have clear instructions that patients with any respiratory tract symptoms or fever are not to use the online booking system and are to telephone the practice instead. If patients disregard this policy, we may be forced to disable our online bookings system. Any patients declining to answer the telephone screening questions will not be offered an appointment.

Patients Identifying as Having Fever or Respiratory Symptoms

The practice has introduced the following policies regarding the management of patients with any fever or respiratory symptoms [sore throat / runny nose / cough / shortness of breath]

  1. Patients meeting both the clinical and situational [travel / COVID contact / healthcare worker] criteria for a suspect case will be asked to present to a government fever clinic [Prince Charles / Brighton / Pine Rivers]. Do not present to the practice.
  2. Patients with fever or respiratory symptoms but without the situational criteria will be offered an appointment in our dedicated infectious symptom review facility in the vacant shopping centre tenancy next door to the practice. These patients are not to enter the main surgery premises. All patients are asked to weak a facemask [if possible]and to telephone reception on arrival. Patients will be seen by a doctor wearing appropriate personal protective equipment. It may not be possible for the patient to be seen by their usual doctor. The practice recognises the cooperation of ISPT, the shopping centre operator for their generous assistance during this difficult time. If patients require testing for COVID 19 they will be referred to an appropriate pathology provider for nasopharyngeal swab collection.

Patients Without Fever or Respiratory Symptoms

Patients requiring face to face consultations will be offered a normal appointment within the main surgery. Patients are encouraged to present to the surgery alone unless a care giver is necessary.

Patients requiring telephone consultations will be booked for a telephone [telehealth] consultation. We will need to confirm your contact telephone number at booking. The time given for the call will be approximate and may be affected by emergencies. The call from the doctor will be from an “Unknown Number” when it appears on your telephone. If the patient fails to answer after two telephone contact attempts this will be considered as a missed appointment and the patient will need to rebook. Sometimes following a telephone consultation, the patient may need to be seen in person [if not self-isolating], if a physical examination is required for diagnosis and management.

OTHER INFECTION CONTROL MEASURES INTRODUCED BY THE PRACTICE

*The waiting room seating has been rearranged to increase social distancing.

*Practice entrance door to remain open to reduce door handle contact

*Magazines, brochures and children’s toys have been removed from the waiting room. If you require any device to entertain you whilst you wait you should bring it from home.

*Discontinuation of nebuliser use to reduce risk of aerosolization of the virus.

*Discontinuation of care planning for allied health referrals until further notice.

*Provision of alcohol-based hand disinfectant for patients and staff

*Community education re infection control measures

*Appropriate Influenza vaccination utilising off peak times where possible. Private influenza vaccine is now available and is $18. Government funded vaccine is now available.

*Deferring non urgent preventative care activities where appropriate

*Increase in cleaning and disinfection practices

ONGOING COMMUNICATION

*The practice will endeavour to update our patients on further changes as the pandemic progresses. We are closely following the advice of the Chief Medical Officer and relevant authorities.

*It is a difficult balancing act between caring for patients with infectious symptoms and protecting our most vulnerable patient groups and staff from COVID 19.

*We will post updates on our website, practice signage and via SMS. If you have previously declined to receive SMS contact, then you will have to notify reception to consent to this service if you now wish to receive SMS updates. As always, we encourage you all to update your contact details with our reception staff.

*We would like to thank you all for your understanding and cooperation at this challenging time. It is likely that the measures outlined will need to continue for some months until the pandemic is controlled. Further changes to the way that we operate may be necessary and these will be communicated to you. The best outcome will require us all to work together during this unprecedented event in our lives.

 

Practice Hours

 

Monday 6.00am – 8.30pm
Tuesday 6.00am – 8.30pm
Wednesday 6.00am – 8.30pm
Thursday 6.00am – 8.30pm
Friday 6.00am – 7.30pm
Saturday 8.00am – 3.00pm
Sunday Closed

 

Our opening times may vary in the future if staff absences occur due to illness. We will keep you informed of any changes.

 

 

QLD transport has announced that drivers over the age of 75 will not be required to see their doctor for a new medical certificate and that their current certificate will remain valid until six months after the COVID 19 emergency ends.

If drivers have an “M” condition on their current drivers licence, they need to contact the Department of Transport and Main Roads on 13 23 80 or email mcr@tmr.qld.gov.au to have their current medical certificate extended.

 

Best Wishes

Dr Lachlan Steffen

Dr Mike Pokarier

Dr Peter Hackney

Elizabeth Sullivan [Practice Manager]


27/Oct/2020

Information for patients and visitors
Brighton Health Campus
Fact sheet
March 2020

What is Coronavirus/COVID-19?
This new coronavirus, known as COVID-19, causes illness of varying severity spanning common cold symptoms
through to more serious respiratory illness.

Some people may not get sick at all while some may become very ill, very quickly. At present, those in Australia
with confirmed cases of COVID-19 are being treated in hospital. Self-isolation requirements are in place for
some overseas travellers or those who may have been in close contact with a confirmed case.

Am I safe attending Metro North facilities?
Metro North Hospital and Health Service is well-prepared to handle COVID-19 across our facilities. Patient and
visitor safety is paramount.

COVID-19 is spread through person-to-person contact like other cold and flu illnesses. The best way to protect
yourself against COVID-19 is to wash your hands frequently and properly and to use provided alcohol-based
hand sanitiser

Additionally, you should stand at least 1.5 metres from other people where possible.
You do not need to wear a face mask during your time at Metro North, as masks are not recommended for
healthy members of the public.
Anyone being treated for COVID-19 within a healthcare facility will be in a secure area, with rigorous safety
protocols observed.
How will an onsite Assessment Clinic affect those being treated at
Metro North?

Metro North’s Community Assessment Clinics for COVID-19 screening are located in standalone buildings, providing
convenient entry and exit for attendees without disturbing patients or visitors onsite.
Residents or those being treated at our facilities will not be affected by these screening clinics.
Why has a Assessment Clinic been placed onsite?
Due to increasing demand for COVID-19 screening, the Queensland Government has expanded its assessment
services to allow for prompt treatment of those with symptoms.
Currently, Metro North hospital Emergency Departments are accommodating all COVID-19 screening however the
new Community Assessment Clinics will ease wait times.

Where should I go for more information?
The Queensland Health website remains a central source of information for all members of the public.
Information is continually updated here: https://www.health.qld.gov.au/clinical-practice/guidelinesprocedures/diseases-infection/diseases/coronavirus
The Federal Government website also contains helpful information for a range of groups, here:
https://www.health.gov.au/resources/collections/novel-coronavirus-2019-ncov-resources


27/Oct/2020

 

Newsletter 22/03/2020

Dear Valued Patients,

The current Coronavirus [COVID 19] pandemic has presented the clinic with a health crisis unlike any we have seen before. We wish to provide you with information on the Coronavirus and important changes to our appointment booking and infection control arrangements. The measures outlined here are designed to keep all patients who present to the clinic as safe as is reasonably possible from coronavirus infection.

What is Coronavirus?

Coronaviruses are a family of viruses that cause respiratory tract infections. Symptoms may include fever, sore throat, runny nose, cough and breathlessness. Severity can vary from a mild cold to life threatening lung infections. This new Coronavirus originated in Hubei province, China and has been named COVID 19.

How is Coronavirus Spread?

Coronavirus is spread via droplet transmission from coughing and sneezing. This can occur when in direct contact with an infected person [infectious from 24 hours prior to the onset of their symptoms]. Touching surfaces that have been contaminated with the virus and then touching your face can also allow spread.

Keys to Reducing the Spread of Coronavirus

The three important strategies that we must all practice to reduce transmission are frequent hand washing, cough etiquette [cough into a tissue and dispose tissue/wash hands] and social distancing [staying 1.5 metres from other people]. The government has put in place public gathering restrictions and 14 days self-isolation requirements for returned travellers, COVID 19 cases and case contacts. People who are well are not advised to wear a facemask to prevent infection.

Who is Most at Risk of Coronavirus?

Whilst most people who develop Coronavirus infection will have mild illness [80%], some will have moderate [15%] and severe [5%] illness. Experience in other countries suggest that factors increasing the risk of severe illness include age [elderly / infants], heart disease, lung disease, high blood pressure, cancer, immunosuppression, pregnancy and indigenous status.

Testing for Coronavirus

The government has provided strict guidelines as to who requires testing. Restraint is required to preserve healthcare resources [test kits / laboratory facilities / personal protective equipment / healthcare workforce]. Patients not meeting the criteria will not be tested.

How is Coronavirus Treated?

There is no specific treatment for Coronavirus. Antibiotics are not effective against viruses. Symptomatic management may include fluids and fever management [paracetamol / ibuprofen]. Patients will need to self-isolate. Severe infection may require admission to hospital for oxygen and ventilatory support.

Coronavirus Vaccination

A vaccine is under development and testing but will likely be 8-12 months away.

Sick Leave and Medical Certificates

As per normal recommendations for other respiratory infections [such as colds and flu], sick patients should self-isolate to reduce the risk of transmission. They should only return to work or school when the symptoms have fully resolved. We encourage employers not to require medical certificates for minor illnesses currently as this represents an unnecessary use of healthcare resources.

The practice will not provide medical certificates in the following circumstances to avoid unnecessary presentations and use of medical resources.

*Clearance certificates for patients having self-isolated for 14 days after overseas travel. If you have no symptoms after this time you are free to return to work.

*Clearance certificates for well people who have had contact with unwell people who have not been formally diagnosed with COVID 19

CHANGES THAT THE PRACTICE HAS ADOPTED TO DEAL WITH THE CORONAVIRUS PANDEMIC

Appointment Booking

In order to protect the health of our vulnerable patients and staff the practice has introduced some screening questions at the time of telephone bookings. These questions will relate to whether the patient has any respiratory tract infection symptoms or satisfies any of the travel / occupational [healthcare worker] or COVID 19 contact criteria that would make them a suspect case. Our online booking platforms [Hot Doc / Appointuit] have clear instructions that patients with any respiratory tract symptoms or fever are not to use the online booking system and are to telephone the practice instead. If patients disregard this policy, we may be forced to disable our online bookings system. Any patients declining to answer the telephone screening questions will not be offered an appointment.

The telephone screening questions will also assist in identifying patients who may be eligible for bulk billed telephone consultations. This may include patients self-isolating on medical advice or patients in high risk categories for severe Coronavirus disease.

Patients Identifying as Having Fever or Respiratory Symptoms

The practice has introduced the following policies regarding the management of patients with any fever or respiratory symptoms [sore throat / runny nose / cough / shortness of breath]

  1. Patients meeting both the clinical and situational [travel / COVID contact / healthcare worker] criteria for a suspect case will be asked to present to a government fever clinic [Prince Charles / Brighton / Pine Rivers]. Do not present to the practice.

  2. Patients with fever or respiratory symptoms but without the situational criteria will be offered an appointment in our dedicated infectious symptom review facility in the vacant shopping centre tenancy next door to the practice. These patients are not to enter the main surgery premises. We have provided five dedicated parking spaces outside the front entrance for patients to park on arrival. All patients are asked to weak a facemask [if they have access to one] and to telephone reception on arrival. Patients will be seen one by one by a doctor wearing appropriate personal protective equipment. Waiting patients will remain in their car. It may not be possible for the patient to be seen by their usual doctor. All patients seen for infectious symptoms in this facility will be bulk billed. The doctor will not be able to see the patient for any issues unrelated to their respiratory illness due to lack of resources. These issues will need to be addressed later when the patient’s infectious symptoms have resolved.  The practice recognises the cooperation of ISPT, the shopping centre operator for their generous assistance during this difficult time.

Patients Without Fever or Respiratory Symptoms

Patients requiring face to face consultations or ineligible for bulk-                              billed telephone consultations will be offered a normal appointment within the main surgery. Patients are encouraged to present to the surgery alone unless a care giver is necessary.

Patients eligible for bulk billed telephone consultations will be booked for a telephone [telehealth] consultation. We will need to confirm your contact telephone number at booking. The time given for the call will be approximate and may be affected by emergencies. The call from the doctor will be from an “Unknown Number” when it appears on your telephone. If the patient fails to answer after two telephone contact attempts this will be considered as a missed appointment and the patient will need to rebook. Even if eligible for telehealth, the patient may need to be seen in person [if not self-isolating], if a physical examination is required for diagnosis and management.

OTHER INFECTION CONTROL MEASURES INTRODUCED BY THE PRACTICE

*The waiting room seating has been rearranged to increase social distancing.

*Practice entrance door to remain open to reduce door handle contact

*Magazines, brochures and children’s toys have been removed from the waiting room. If you require any device to entertain you whilst you wait you should bring it from home.

*Discontinuation of nebuliser use to reduce risk of aerosolization of the virus.

*Discontinuation of care planning for allied health referrals until further notice.

*Provision of alcohol-based hand disinfectant for patients and staff

*Community education re infection control measures

*Appropriate Influenza vaccination utilising off peak times where possible. Private influenza vaccine is now available and is $18. Patients who qualify for government funded influenza vaccination are encouraged to wait for the release of the government stock as most qualifying patients require the higher antigenic potency vaccine that the government supplies.

*Deferring non urgent preventative care activities where appropriate

*Increase in cleaning and disinfection practices

ONGOING COMMUNICATION

*The practice will endeavour to update our patients on further changes as the pandemic progresses. We are closely following the advice of the Chief Medical Officer and relevant authorities.

*It is a difficult balancing act between caring for patients with infectious symptoms and protecting our most vulnerable patient groups and staff from COVID 19.

*We will post updates on our website, practice signage and via SMS. If you have previously declined to receive SMS contact, then you will have to notify reception to consent to this service if you now wish to receive SMS updates. As always, we encourage you all to update your contact details with our reception staff.

*We would like to thank you all for your understanding and cooperation at this challenging time. It is likely that the measures outlined will need to continue for some months until the pandemic is controlled. Further changes to the way that we operate may be necessary and these will be communicated to you. The best outcome will require us all to work together during this unprecedented event in our lives.

Practice Hours

Monday

6.00am – 8.30pm

Tuesday

6.00am – 8.30pm

Wednesday

6.00am – 8.30pm

Thursday

6.00am – 8.30pm

Friday

6.00am – 7.30pm

Saturday

8.00am – 3.00pm

Sunday

Closed

Our opening times may vary in the future if staff absences occur due to illness. We will keep you informed of any changes.

Best Wishes

Dr Lachlan Steffen

Dr Mike Pokarier

Dr Peter Hackney

Elizabeth Sullivan [Practice Manager]


27/Oct/2020

Dear Valued Patients,
 
Our Practice is being accredited by AGPAL tomorrow Wednesday the 18th of March from 8.30am. We will be maintaining our normal working hours during this time for all your healthcare needs.
 
Accreditation means that our practice is independently assessed to ensure that we meet comprehensive national standards set by the Royal College of General Practitioners (RACGP). Achieving accreditation demonstrates our on-going commitment to safe and high quality health care.
 
What does accreditation mean for you?
Visiting a AGPAL accredited practice means you have piece of mind knowing our practice team is committed to:
– Protecting your privacy
– Respecting your rights and needs as patients
– Keeping your records secure
– Being understanding and responsive to cultural needs, and
– Providing you with safe and high quality health care.
 
Thank you for your co-operation and understanding
Elizabeth Sullivan
Practice Manager

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27/Oct/2020

280 Australians develop diabetes every day.

That’s one person every five minutes. This July promote diabetes awareness among your friends and loved ones and urge them to take preventative health measures to prevent this disease.

What is diabetes?
Diabetes is a serious complex condition which can affect the entire body. Diabetes requires daily self care and if complications develop, diabetes can have a significant impact on quality of life and can reduce life expectancy. While there is currently no cure for diabetes, you can live an enjoyable life by learning about the condition and effectively managing it.

There are different types of diabetes; all types are complex and serious. The three main types of diabetes are type 1, type 2 and gestational diabetes.

IF YOU WOULD LIKE TO DISCUSS DIABETES WITH YOUR DOCTOR, PLEASE BOOK A 30 MINUTE CONSULTATION


measles-alert.png
27/Oct/2020

Measles Infection can be serious and is very contagious.

Measles, Mumps, Rubella (MMR) is a combination vaccine.

If you are born after 1966 this can be a FREE vaccine, if you have not had previous vaccines, or can be proven as non-immune via pathology tests.

Before travelling overseas, please discuss with your doctor the need to be vaccinated.

You can book your appointment online via Appointuit or call our friendly reception team at 3261 7000.


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27/Oct/2020

With the flu season starting early this year it is very important to get the new flu shot for 2019.

Afluria Quad Flu Vaccine Available Now $17

Afluria® Quad is an Inactivated Quadrivalent Influenza Vaccine (split virion).

Afluria Quad (Quadrivalent influenza virus vaccine) is indicated for immunisation against influenza in persons aged 5 years and over.


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