Our mission is to provide the highest standard of patient care incorporating holistic approach toward diagnosis and management of illness.
This practice is committed to promoting, well being and disease prevention to all patients.
We do not discriminate in the provision of excellent care and aim to treat all patients with due respect
At Telegraph Rd Medical clinic we help you make the right decisions in healthcare
The practice offers interpreter service through TIS – Translating Interpreter Service if prior notification is given at least 24 hours in advance of the appointment.
Our professional nursing staff are highly trained in general practice. They are compassionate practitioners who incorporate clinical methods of care guided by best practice standards.
When the surgery is closed. We use an accredited locum service – NATIONAL HOME DOCTOR SERVICE 13(SICK) 74 25
Our nearest public hospital is The Prince Charles Hospital Chermside or St Vincent’s Private Hospital Chermside.
At our clinic we like to encourage patients to be responsible and follow up their own test results. Some results can be given over the phone whilst others you will be asked to make an appointment with your doctor.
In response to Queensland’s skin cancer epidemic, our practice provides dedicated Doctors who have undertaken additional training in skin cancer medicine and skin cancer dematoscopy.
Pregnancy Care, Baby & Child health, Woman’s Health checks, Contraceptive advice, Implanon implants, Menopause Medicine. Mirena IUCD implants.
Home visits are available for regular patients in the local area (3km Radius) whose condition prevents them from attending the surgery. To make an appointment, please contact reception.
Doctors in the practice may be contacted during normal surgery hours; however most queries are best dealt with during a consultation at the surgery. It is encouraged that you make an appointment to discuss your query because your doctor is able to deal with it more thoroughly in that setting.
If necessary and appropriate your doctor may discuss your query by telephone. If the doctor is with a patient a message will be taken and you will be advised by the reception staff when it is likely that the doctor will return your call. Your call will always be put through to the doctor in an emergency.
Telegraph Road Clinic is a private billing practice with childhood immunisations bulk billed. Fee tables are listed on notice boards within the practice and on the front counter.
Fees are payable at the time of consultation by cash, EFTPOS or major credit cards. Some services attract charges that cannot be claimed from Medicare; however you will be advised of this in advance.
We now have early bird appointments Monday to Friday fro 6.00am.
Between 6.00am – 8.00am $84.00 Medicare Rebate $49.80. It is cheaper for you to see your G.P between the early bird times.
We have extended our opening hours for our patients demand.
You can book these appointments online at anytime.
The standard consultation fee is $78 (Medicare rebate is $38.20) and is payable at the time of the consultation, or an account fee will be added.
All patients on a pension or who have a Health Care Card are billed a reduced fee of $73 (Medicare rebate is $38.20)
DVA Gold Card holders have their accounts paid by DVA.
Full private fees apply to all consultations on Saturday mornings
We can claim your Medicare rebate in realtime through our Tyro system.
Standard $78.00 Medicare Rebate $38.20
Long $120.00 Medicare Rebate $73.95
Early Morning Standard between 6.00am – 8.00am $84.00 Medicare Rebate $49.80
Early Morning Long between 6.00am -8.00am $124.00 Medicare Rebate $85.30
Afternoons Standard 4.00pm onwards $84.00 Medicare Rebate $38.20
Afternoons Long 4.00pm onwards $124.00 Medicare Rebate $73.95
Saturdays Standard between 8.00am -1.00pm $93.00 Medicare Rebate $38.20
Saturdays Long between 8.00am -1.00pm $145.00 Medicare Rebate $73.95
Saturdays 1.00pm onwards Standard $99.00 Medicare Rebate $49.80
Saturdays 1.00pm onwards Long $150.00 Medicare Rebate $85.30
QML pathology are located within the shopping centre.
Free parking is available in the Bracken Ridge Shopping Plaza car park.
There are disability parking bays with in close proximity to the clinic.
Transfer of records to another practice can be arranged after written authority is received. There is an administrative fee of $25 to $50 dollars depending on the size of the file and postage fee.
We encourage feedback and complaints and endeavor to resolve these to the best of our ability.
If you are not happy with any aspect of service provided to you there is an option to make a formal complaint through the Office of Ombudsman (OHO) if you feel the matter has not been dealt with by the practice to your satisfaction.
The Health Ombudsman of Queensland is a statutory position that oversees the Office of the Health Ombudsman and acts independently, impartially and in the public interest.
The Health Ombudsman is responsible for:
Phone: 133 OHO (133 646)
Doctors will only receive phone calls from patients only in an emergency situations. Patients are encouraged to make an appointment to discuss medical matters.
This practice adheres to the provisions under the Privacy Amendment (Private Sector) Act March 2014 and in line with the APP, therefore it is the policy of this practice to maintain security and confidentiality of personal health information at all times and to insure that this information is only available to authorised members of staff. The guidelines are available at https://www.oaic.gov.au/privacy/applying-privacy-law/app-guidelines
If you would like further information about this practices’ information handling procedures, please talk to your doctor or receptionist.