GENERAL NEWS
02/09/2020
PRIVATE FLU QUADRI VACCINE ARE NOW EXHAUSTED
WE HAVE LIMITED AVAILABILITY OF THE GOVERNMENT FUNDED OVER 65YRS INFLUENZA VACCINE AND ALSO FOR THOSE WHO ARE MEDICALLY INDICATED
Our Clinic will be utilising off peak times Where possible to vaccinate you.
OUR RECEPTION TEAM ARE WAITING FOR YOUR CALL 3261 7000
WE WILL NOT BE ACCEPTING ANY ONLINE BOOKINGS FOR FLU IN 2020.
Trusted Family Doctors Focused on Quality Patient Care, Available Extended Hours 6 Days/Week in Bracken Ridge.
MISSION STATEMENT
Our mission is to provide the highest standard of patient care incorporating holistic approach toward diagnosis and management of illness.
This practice is committed to promoting, well being and disease prevention to all patients.
We do not discriminate in the provision of excellent care and aim to treat all patients with due respect
CULTURAL AWARENESS
Telegraph Road Clinic recognises that Australia is a country of highly diverse cultural groups. In order to provide the highest standard of care possible that is tailored to your individual needs, we request that you let us know if you identify with a particular cultural background.
This helps our doctors in the provision of appropriate treatment. It also prevents any potential embarrassment or offence.
We appreciate your assistance in this matter and look forward to providing you with care appropriate to your needs.
CEASING ALL CARE PLANNING AND EPC’S AS OF 29/03/2020
As part of our COVID-19 Pandemic Plan, we are ceasing all care planning and ceasing all non-essential patient visits to the practice (including allied health until further notice).
INTERPRETER SERVICES
The practice offers interpreter services
TIS – Translating Interpreter Service – if prior notification is given at least 24 hours in advance of the appointment.
NABS – This is a free service for the deaf and blind and is for sign language users and health care providers.
NRS – This is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make, receive phone calls, NRS chat or sms relay.
We can help you, ask us how!
ARE YOU FEELING TIRED AND FERINJECT IRON INFUSION.
Feeling tired all the time and Ferinject Iron
Infusion.
Tiredness has many causes and it is important for you to be thoroughly investigated by your doctor. If you are found to be low in iron an iron infusion may be the right treatment for you.
Iron infusion (with Ferinject) is a quick and effective way of delivering iron directly to you, through your vein. Most patients report improvement in their symptoms after the infusion, within a few weeks.
Your Doctor will want to know:
Your full medical history, whether you are taking any other medicines, including those that do not need a prescription and if you are pregnant or if you are preparing to become pregnant
Book a 30 minute initial consultation with Dr Rory Compton to review your medical condition. Please call our reception team on 3261 7000 .
NURSING STAFF
Our professional nursing staff are highly trained in general practice. They are compassionate practitioners who incorporate clinical methods of care guided by best practice standards.
AFTER HOURS SERVICES
When the surgery is closed. We use an accredited locum service – NATIONAL HOME DOCTOR SERVICE 13(SICK) 74 25
Our nearest public hospital is The Prince Charles Hospital Chermside or St Vincent’s Private Hospital Chermside.
RESULTS, RECALLS AND REMINDERS
At our clinic we like to encourage patients to be responsible and follow up their own test results. Some results can be given over the phone whilst others you will be asked to make an appointment with your doctor.
At Telegraph Road Clinic our Doctors offer a diverse range of services :
- Women’s health (pap smears/breast checks/contraception including Implanon insertions and removals, IUCD)
- Antenatal care/menopause counselling
- Men’s health (prostate/testicular check)
- Newborn checks and Children’s health (vaccinations/ growth & development checks)
- Children’s health
- Sexual health
- Preventative Heath (comprehensive health assessments)
- Pre-employment/insurance medicals
- Travel medicine (vaccinations/ pre and post travel advice and checks)
- Q fever workplace vaccination
- Lifestyle management and eating disorders
- Mental Health
- Skin checks (allergies and skin cancers)
- Minor surgical procedures (wedge resection, mole excisions)
- Respiratory Function testing, ECG’s and asthma screening
- Speech pathologist, Clinical Psychologist, General Psychologist, Podiatrist, Dietician and visiting Haematologist
In response to Queensland’s skin cancer epidemic, our practice provides dedicated Doctors who have undertaken additional training in skin cancer medicine and skin cancer dematoscopy.
Pregnancy Care, Baby & Child health, Woman’s Health checks, Contraceptive advice, Implanon implants, Menopause Medicine. Mirena IUCD implants.
Home visits are available for regular patients in the local area (3km Radius) whose condition prevents them from attending the surgery. To make an appointment, please contact reception.
Doctors in the practice may be contacted during normal surgery hours; however most queries are best dealt with during a consultation at the surgery. It is encouraged that you make an appointment to discuss your query because your doctor is able to deal with it more thoroughly in that setting.
If necessary and appropriate your doctor may discuss your query by telephone. If the doctor is with a patient a message will be taken and you will be advised by the reception staff when it is likely that the doctor will return your call. Your call will always be put through to the doctor in an emergency.
BILLING POLICY
Telegraph Road Clinic is a private billing practice with childhood immunisations bulk billed. Fee tables are listed on notice boards within the practice and on the front counter.
Fees are payable at the time of consultation by cash, EFTPOS or major credit cards. Some services attract charges that cannot be claimed from Medicare; however you will be advised of this in advance.
We now have early bird appointments Monday to Friday fro 6.00am.
Between 6.00am – 8.00am $84.00 Medicare Rebate $49.80. It is cheaper for you to see your G.P between the early bird times.
We have extended our opening hours for our patients demand.
You can book these appointments online at anytime.
The standard consultation fee is $78 (Medicare rebate is $38.20) and is payable at the time of the consultation, or an account fee will be added.
All patients on a pension or who have a Health Care Card are billed a reduced fee of $73 (Medicare rebate is $38.20)
DVA Gold Card holders have their accounts paid by DVA.
Full private fees apply to all consultations on Saturday mornings
We can claim your Medicare rebate in realtime through our Tyro system.
Standard $78.00 Medicare Rebate $38.20
Long $130.00 Medicare Rebate $73.95
Early Morning Standard between 6.00am – 8.00am $84.00 Medicare Rebate $49.80
Early Morning Long between 6.00am -8.00am $135.00 Medicare Rebate $85.30
Afternoons Standard 4.00pm onwards $84.00 Medicare Rebate $38.20
Afternoons Long 4.00pm onwards $135.00 Medicare Rebate $73.95
Saturdays Standard between 8.00am -1.00pm $93.00 Medicare Rebate $38.20
Saturdays Long between 8.00am -1.00pm $145.00 Medicare Rebate $73.95
Saturdays 1.00pm onwards Standard $102.00 Medicare Rebate $49.80
Saturdays 1.00pm onwards Long $150.00 Medicare Rebate $85.30
PATHOLOGY
QML pathology are located within the shopping centre.
PARKING
Free parking is available in the Bracken Ridge Shopping Plaza car park.
DISABLED ACCESS
There are disability parking bays with in close proximity to the clinic.
TRANSFER OF MEDICAL RECORDS
Transfer of records to another practice can be arranged after written authority is received. There is an administrative fee of $25 to $50 dollars depending on the size of the file and postage fee.
COMPLAINTS
We encourage feedback and complaints and endeavor to resolve these to the best of our ability.
If you are not happy with any aspect of service provided to you there is an option to make a formal complaint through the Office of Ombudsman (OHO) if you feel the matter has not been dealt with by the practice to your satisfaction.
The Health Ombudsman of Queensland is a statutory position that oversees the Office of the Health Ombudsman and acts independently, impartially and in the public interest.
The Health Ombudsman is responsible for:
- LISTEN – Will listen carefully to your complaint.
- RESPOND – Respond to complaints quickly and thoroughly and communicate clearly.
- RESOLVE – Aim to resolve all complaints in the most timely and appropriate way.
Website: www.oho.qld.gov.au
Email: info@oho.qld.gov.au
Phone: 133 OHO (133 646)
PHONE CALL POLICY
Doctors will only receive phone calls from patients only in an emergency situations. Patients are encouraged to make an appointment to discuss medical matters.
PRIVACY AND CONFIDENTIALITY
This practice adheres to the provisions under the Privacy Act 1988 with Amendments (Private Sector) Act and in line with the APP replacing the current National Privacy Principles (NPPs) from March 2014, therefore it is the policy of this practice to maintain security and confidentiality of personal health information at all times and to insure that this information is only available to authorised members of staff. The guidelines are available at https://www.oaic.gov.au/privacy/applying-privacy-law/app-guidelines
If you would like further information about this practices’ information handling procedures, please talk to your doctor or receptionist.