GENERAL INFO


What we stand for

Trusted Family Doctors Focused on Quality Patient Care, Available Extended Hours 6 Days/Week in Bracken Ridge.

Telegraph Road Clinic has looked after the health of local residents in Bracken Ridge and its surrounding Suburbs for more than 20 years. We are part of the community committed to the provision of excellent, personalised quality patient health care via our dedicated physicians and visiting specialist colleagues. We are an AGPAL accredited practice that regularly undergoes a process and involves an independent third party assessment of how the practice operates. The entire practice team is working together to deliver the best patient quality care to better serve our community. We are a teaching practice and from time to time have GP Registrars and Medical students working within our practice.

MISSION STATEMENT

Our mission is to provide the highest standard of patient care incorporating holistic approach toward diagnosis and management of illness.

This practice is committed to promoting, well being and disease prevention to all patients.

We do not discriminate in the provision of excellent care and aim to treat all patients with due respect


YOUR HEALTHCARE

At Telegraph Rd Medical clinic we help you make the right decisions in healthcare


INTERPRETER SERVICE

The practice offers interpreter service through TIS – Translating Interpreter Service if prior notification is given at least 24 hours in advance of the appointment.


NURSING STAFF

Our professional nursing staff are highly trained in general practice. They are compassionate practitioners who incorporate clinical methods of care guided by best practice standards.


AFTER HOURS SERVICES

When the surgery is closed. We use an accredited locum service – NATIONAL HOME DOCTOR SERVICE 13(SICK) 74 25
Our nearest public hospital is The Prince Charles Hospital Chermside or St Vincent’s Private Hospital Chermside.


RESULTS, RECALLS AND REMINDERS

At our clinic we like to encourage patients to be responsible and follow up their own test results. Some results can be given over the phone whilst others you will be asked to make an appointment with your doctor.


At Telegraph Road Clinic our Doctors offer a diverse range of services :

  • Women’s health (pap smears/breast checks/contraception including Implanon insertions and removals, IUCD)
  • Antenatal care/menopause counselling
  • Men’s health (prostate/testicular check)
  • Newborn checks and Children’s health (vaccinations/ growth & development checks)
  • Children’s health
  • Sexual health
  • Preventative Heath (comprehensive health assessments)
  • Pre-employment/insurance medicals
  • Travel medicine (vaccinations/ pre and post travel advice and checks)
  • Q fever workplace vaccination
  • Lifestyle management and eating disorders
  • Mental Health
  • Skin checks (allergies and skin cancers)
  • Minor surgical procedures (wedge resection, mole excisions)
  • Respiratory Function testing, ECG’s and asthma screening
  • Speech pathologist, Clinical Psychologist, General Psychologist, Podiatrist, Dietician and visiting Haematologist

In response to Queensland’s skin cancer epidemic, our practice provides dedicated Doctors who have undertaken additional training in skin cancer medicine and skin cancer dematoscopy.

Pregnancy Care, Baby & Child health, Woman’s Health checks, Contraceptive advice, Implanon implants, Menopause Medicine. Mirena IUCD implants.

Home visits are available for regular patients in the local area (3km Radius) whose condition prevents them from attending the surgery. To make an appointment, please contact reception.

Doctors in the practice may be contacted during normal surgery hours; however most queries are best dealt with during a consultation at the surgery. It is encouraged that you make an appointment to discuss your query because your doctor is able to deal with it more thoroughly in that setting.

If necessary and appropriate your doctor may discuss your query by telephone. If the doctor is with a patient a message will be taken and you will be advised by the reception staff when it is likely that the doctor will return your call. Your call will always be put through to the doctor in an emergency.

BILLING POLICY

Telegraph Road Clinic is a private billing practice with childhood immunisations bulk billed. Fee tables are listed on notice boards within the practice and on the front counter.

Fees are payable at the time of consultation by cash, EFTPOS or major credit cards. Some services attract charges that cannot be claimed from Medicare; however you will be advised of this in advance.

We now have early bird appointments Monday to Friday fro 6.00am.

Between 6.00am – 8.00am $84.00 Medicare Rebate $49.80. It is cheaper for you to see your G.P between the early bird times.

We have extended our opening hours for our patients demand.

You can book these appointments online at anytime.

The standard consultation fee is $78 (Medicare rebate is $38.20) and is payable at the time of the consultation, or an account fee will be added.

All patients on a pension or who have a Health Care Card are billed a reduced fee of $73 (Medicare rebate is $38.20)

DVA Gold Card holders have their accounts paid by DVA.

Full private fees apply to all consultations on Saturday mornings

We can claim your Medicare rebate in realtime through our Tyro system.

Standard $78.00                                                                                         Medicare Rebate $38.20

Long $120.00                                                                                                Medicare Rebate $73.95

Early Morning Standard between 6.00am – 8.00am $84.00            Medicare Rebate $49.80

Early Morning Long between 6.00am -8.00am $124.00                    Medicare Rebate $85.30

Afternoons Standard 4.00pm onwards $84.00                                      Medicare Rebate $38.20

Afternoons Long 4.00pm onwards $124.00                                           Medicare Rebate $73.95

Saturdays Standard between 8.00am -1.00pm $93.00                       Medicare Rebate $38.20

Saturdays Long between 8.00am -1.00pm $145.00                             Medicare Rebate $73.95

Saturdays 1.00pm onwards Standard $99.00                                        Medicare Rebate $49.80

Saturdays 1.00pm onwards Long $150.00                                              Medicare Rebate $85.30

PATHOLOGY

QML pathology are located within the shopping centre.

PARKING

Free parking is available in the Bracken Ridge Shopping Plaza car park.

DISABLED ACCESS

There are disability parking bays with in close proximity to the clinic.

TRANSFER OF MEDICAL RECORDS 

Transfer of  records to another practice can be arranged after written authority is received. There is an administrative fee of $25 to $50 dollars depending on the size of the file and postage fee.

COMPLAINTS

We encourage feedback and complaints and endeavor to resolve these to the best of our ability.

If you are not happy with any aspect of service provided to you there is an option to make a formal complaint through the Office of Ombudsman (OHO) if you feel the matter has not been dealt with by the practice to your satisfaction.

The Health Ombudsman of Queensland is a statutory position that oversees the Office of the Health Ombudsman and acts independently, impartially and in the public interest.

The Health Ombudsman is responsible for:

  • LISTEN  – Will listen carefully to your complaint.
  • RESPOND – Respond to complaints quickly and thoroughly and communicate clearly.
  • RESOLVE – Aim to resolve all complaints in the most timely and appropriate way.

Website: www.oho.qld.gov.au

Email: info@oho.qld.gov.au

Phone: 133 OHO (133 646)

PHONE CALL POLICY

Doctors will only receive phone calls from patients only in an emergency situations. Patients are encouraged to make an appointment to discuss medical matters.

PRIVACY AND CONFIDENTIALITY 

This practice adheres to the provisions under the Privacy Amendment (Private Sector) Act March 2014 and in line with the APP, therefore it is the policy of this practice to maintain security and confidentiality of personal health information at all times and to insure that this information is only available to authorised members of staff. The guidelines are available at https://www.oaic.gov.au/privacy/applying-privacy-law/app-guidelines

If you would like further information about this practices’ information handling procedures, please talk to your doctor or receptionist.

We are always looking for good and talented people

JOIN OUR TEAM

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