Sullivan & Nicolaides pathology are located within our clinic. Internal and external access available.
QML pathology are located within the shopping centre.
Free parking is available in the Bracken Ridge Shopping Plaza car park.
There are disability parking bays with in close proximity to the clinic.
EMERGENCY SERVICES ACCESS
There is an ambulance bay located at the entrance of the clinic in the event of an emergency.
TRANSFER OF MEDICAL RECORDS
Transfer of records to another practice can be arranged after written authority is received. If a complete summary is requested, there is an administrative fee of $25 to $50 dollars depending on the size of the file and postage fee.
You can also transfer records from another practice to our practice. Forms to facilitate this process are available at reception for you to fill out – simply request one from a receptionist! The form will then be sent off to your old practice, and the transfer will be handled administratively.
Receptionists are able to call taxis for patients returning home from the clinic. Taxis can be advised to stop outside the entrance of the clinic.
Telegraph Road Clinic is a private billing practice with childhood immunisations bulk billed. Fee tables are listed on notice boards within the practice and on the front counter. There is also a fee table on the website – in the ‘Fees’ tab.
Fees are payable at the time of consultation by cash, EFTPOS or major credit cards. Some services attract charges that cannot be claimed from Medicare; however, you will be advised of this in advance.
PHONE CALL POLICY
Doctors in the practice may be contacted during normal surgery hours; however most queries are best dealt with during a consultation at the surgery. It is encouraged that you make an appointment to discuss your query because your doctor is able to deal with it more thoroughly in that setting.
If necessary and appropriate your doctor may discuss your query by telephone. If the doctor is with a patient a message will be taken and you will be advised by the reception staff when it is likely that the doctor will return your call. Your call will always be put through to the doctor in an emergency.
Home visits are available for regular patients in the local area (3km Radius) whose condition prevents them from attending the surgery. Please ensure you satisfy these requirements and then discuss Home Visits with your regular GP, as an ongoing patient relationship is required prior to booking.
PRIVACY AND CONFIDENTIALITY
This practice adheres to the provisions under the Privacy Act 1988 with Amendments (Private Sector) Act and in line with the APP replacing the current National Privacy Principles (NPPs) from March 2014, therefore it is the policy of this practice to maintain security and confidentiality of personal health information at all times and to insure that this information is only available to authorised members of staff. The guidelines are available at https://www.oaic.gov.au/privacy/applying-privacy-law/app-guidelines
If you would like further information about this practices’ information handling procedures, please talk to your doctor or a receptionist.
We encourage feedback and complaints and endeavor to resolve these to the best of our ability.
If you are not happy with any aspect of service provided to you there is an option to make a formal complaint through the Office of Ombudsman (OHO) if you feel the matter has not been dealt with by the practice to your satisfaction.
The Health Ombudsman of Queensland is a statutory position that oversees the Office of the Health Ombudsman and acts independently, impartially and in the public interest.
The Health Ombudsman is responsible for:
- LISTEN – Will listen carefully to your complaint.
- RESPOND – Respond to complaints quickly and thoroughly and communicate clearly.
- RESOLVE – Aim to resolve all complaints in the most timely and appropriate way.
Phone: 133 OHO (133 646)